You must meet specific eligibility criteria to use Mobility On-Request Paratransit. Eligibility is considered on a case-by-case basis and is not based on a particular disability, nor is it based on income level or lack of accessible public transit in an applicant's area.
The eligibility criteria is based on five guiding principles:
In accordance with the Accessibility for Ontarians with Disability Act (AODA), there are three levels of eligibility:
A person with a disability where an environmental or physical barrier limits their ability to consistently use conventional transportation services.
Conditional eligibility may involve YRT's Family of Services which include conventional YRT, Viva rapid transit, Community Bus, Mobility On-Request conventional and Paratransit door-to-door services. Paratransit customers with conditional eligibility will be advised at the time of booking if the trip is deemed Family of Services and will incorporate YRT’s Family of Services for all or part of their trip. All customers will be travel trained on their first new Family of Services' trip to assess the customer’s functional ability to travel on conventional transit. If deemed unsuccessful, the customer’s eligibility status will be changed from conditional to unconditional.
A person with a temporary disability that prevents them from using conventional transportation services.
For example, a customer undergoing a hip replacement surgery who will be unable to drive or walk for a set period of time, would be eligible for temporary door-to-door service. Customers with temporary eligibility will fall under YRT's Family of Services unless deemed unsuccessful through travel training.
A person with a disability that prevents them from using conventional transportation services.
Customers with this type of eligibility will receive a shared ride, door-to-door trip within York Region. For example, a customer whose disability or functional limitation that prevents them from successfully using YRT's Family of Services and subsequently deemed unsuccessful through travel training, will receive unconditional eligibility.
Applicants must have at least ONE of the following physical or functional limitations:
Applicants with cognitive disabilities which impact their functional or physical ability to use conventional transit, including but not limited to: emotional disabilities, brain injury, intellectual or learning disabilities.
Note: Applicants who are otherwise ineligible for Mobility On-Request Paratransit because they are physically-able to use conventional public transit may be eligible for trips to/from an approved day program or work placement within York Region. Written confirmation from the placement agency is required.
Complete and submit the Application Package below. You may also call us at 1-866-744-1119 to request a hard copy. There is no registration fee.
Notice of privacy and information practices:We comply with the Personal Health Information Protection Act, 2004, the Municipal Freedom of Information and Protection of Privacy Act, and all other applicable legislation.
If your application is denied, the Eligibility Appeal Process offers you the opportunity to appeal the decision.
